Terms + Conditions / Refunds
All Knives are strictly prohibited to be sold to those under 18 years of age
Goods are not supplied on a sale or return basis. Customers have the right to cancel an order for a full refund at any time up to ten working days after the day of delivery in accordance with your rights under the Consumer Protection (Distance Selling) Regulations 2000, providing that the goods are unused, in perfect condition and in their original packaging . Return postage is at the the customers expense and must be suitable for this type of product. The Company reserves the right to impose a charge for any damaged goods or packaging. Refunds will be made once the goods have been examined. The Company reserves the right to deduct any costs that it may incur in refund transactions.
Delivery
Europe
From the 1st January 2021 customers from Europe may be liable for import Taxes / Customs charges depending on which country you are based. This is on top of the purchase price from us and payable to the courier company.
** If ordering from a business in the European Union please include your current VAT / EORI number in the comments Section. If you are individual ordering from Norway we will need your PID number **
Knives etc
APC Overnight £7.50 in the UK only
£25 for Europe and Channel Islands
Konro Grills and Binchotan
APC Overnight £12.50 in the UK only (Binchotan)
APC Overnight £20.00 (Konro Grills)
European Courier £45.00+
Rest of the world - Please email: [email protected]
We use APC Overnight for most orders- You can monitor the progress of your delivery using the tracking number provided. They will also inform you of delivery to your address by sms using the mobile provided.
(On occasions we will use different couriers who offer the most efficient service)
- An additional charge may apply to the much larger konro grills (17kg/22kg/25kg) and Excess weight Charcoal
All products are subject to availability. On all orders placed and paid for before 4 pm your package will usually be delivered to the U.K Mainland within three working days but usually much quicker!
For Northern Ireland, the Highlands, Isle of Man, Isle of Wight, Channel Islands, other offshore islands and remote areas including the Scottish Islands orders will normally be delivered within seven working days
- Chefslocker reserve the right to increase the shipping cost depending on weight and destination Country
Delivery
Europe
From the 1st January 2021 customers from Europe may be liable for import Taxes / Customs charges depending on which country you are based. This is on top of the purchase price from us and payable to the courier company.
** If ordering from a business in the European Union please include your current VAT / EORI number in the comments Section. If you are individual ordering from Norway we will need your PID number **
Knives etc
APC Overnight £7.50 in the UK only
£25 for Europe and Channel Islands
Konro Grills and Binchotan
APC Overnight £12.50 in the UK only (Binchotan)
APC Overnight £20.00 (Konro Grills)
European Courier £45.00+
Rest of the world - Please email: [email protected]
We use APC Overnight for most orders- You can monitor the progress of your delivery using the tracking number provided. They will also inform you of delivery to your address by sms using the mobile provided.
(On occasions we will use different couriers who offer the most efficient service)
- An additional charge may apply to the much larger konro grills (17kg/22kg/25kg) and Excess weight Charcoal
All products are subject to availability. On all orders placed and paid for before 4 pm your package will usually be delivered to the U.K Mainland within three working days but usually much quicker!
For Northern Ireland, the Highlands, Isle of Man, Isle of Wight, Channel Islands, other offshore islands and remote areas including the Scottish Islands orders will normally be delivered within seven working days
- Chefslocker reserve the right to increase the shipping cost depending on weight and destination Country
*To purchase a a kitchen knife on the website you must be over the age of 18
